Returns & refunds

We want you to love your orvaya™ Instant Dye Shampoo. If something isn't right with your order, our support team is here to make it right.

30-day money-back guarantee

If you're not happy with your results, contact us within 30 days of delivery for a full refund of the product price. Opened bottles are fine — we know you have to try it to judge it.

How to start a return

• Email hello@orvaya.com with your order number and reason.
• We'll reply within one business day with return instructions.
• Refunds are processed to your original payment method within 5–10 business days of approval.

Shipping costs

Orders ship free across the United States in 3–5 business days. Return shipping may be the responsibility of the customer unless the item arrived damaged or incorrect.

Your consumer rights

Nothing in this policy limits your rights under applicable US consumer protection legislation.

Need help?

Our support team is here: hello@orvaya.com.